📦 Shipping Methods
We offer multiple shipping options to ensure your anime collectibles reach you safely and on time:
Standard Shipping (5-7 Business Days)
- Free on orders over ₹999
- ₹99 for orders under ₹999
- Available across India
- Tracking included
Express Shipping (2-3 Business Days)
- ₹199 for all orders
- Available in major cities
- Priority handling
- Real-time tracking
Same-Day Delivery (Select Cities)
- ₹299 for orders placed before 12 PM
- Currently available in Mumbai, Delhi, and Bangalore
- Order by noon, receive by evening
🌍 Delivery Coverage
Domestic Shipping (India): We ship to all states and union territories across India, including remote areas. Delivery times may vary for remote locations.
International Shipping: Currently, we ship to select countries. International shipping costs are calculated at checkout based on destination and package weight.
International Delivery Times:
- Asia-Pacific: 7-10 business days
- Europe & UK: 10-15 business days
- North America: 10-15 business days
- Rest of World: 15-20 business days
⏱️ Processing Time
Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email with tracking details once your order is dispatched.
- Standard items: 1-2 business days
- Pre-order items: Ships on release date
- Custom orders: 3-5 business days
- Limited editions: 1-2 business days (high priority)
📍 Order Tracking
Track your order every step of the way:
- Check your email for the shipping confirmation with tracking number
- Visit our Order Status page and enter your order number
- Click the tracking link to see real-time updates from our courier partner
- Receive SMS and email notifications for major delivery milestones
Note: Tracking information may take 24 hours to update after shipment.
📋 What You Need to Know
Delivery Address
- Please ensure your delivery address is complete and accurate
- Include apartment/flat numbers, landmarks, and contact phone number
- We cannot modify the address after the order is shipped
- For address changes, contact us immediately at ezyarohaclo@gmail.com
Delivery Attempts
- Our courier partner will make up to 3 delivery attempts
- You'll receive a call/SMS before delivery
- If delivery fails, the package will be held at the local facility for 7 days
- After 7 days, undelivered orders will be returned to us
Signature Required
- High-value orders (over ₹5,000) require signature confirmation
- Someone must be available to receive the package
- Valid government ID may be required for verification
📦 Packaging
We take extra care in packaging your anime collectibles:
- Bubble wrap protection: All fragile items are individually wrapped
- Sturdy boxes: Double-walled cardboard for maximum protection
- Eco-friendly materials: Recyclable and biodegradable packaging
- Moisture protection: Waterproof inner lining for all shipments
- Gift wrapping: Available at checkout for ₹50
💰 Shipping Costs
Shipping costs are calculated based on:
- Order total value
- Package weight and dimensions
- Delivery location (metro/non-metro/remote)
- Selected shipping method
Free Shipping Promotion: Get free standard shipping on orders over ₹999!
⚠️ Delivery Issues
Damaged Packages
If your package arrives damaged:
- Do not accept the delivery if the outer package is severely damaged
- Take photos of the damaged package
- Contact us within 48 hours at ezyarohaclo@gmail.com
- We'll arrange for a replacement or refund immediately
Lost Packages
If your tracking shows "delivered" but you haven't received your package:
- Check with neighbors, building security, or household members
- Look around your delivery location (porch, garage, side door)
- Wait 24 hours (sometimes packages are marked delivered before actual delivery)
- Contact us if still not received - we'll file a claim with the courier
Delayed Deliveries
Delays may occur due to:
- Weather conditions or natural disasters
- Public holidays and festivals
- Customs clearance (for international orders)
- Incorrect or incomplete address
- Remote delivery locations
We'll notify you of any significant delays. Contact us if your order is delayed beyond the estimated delivery date.
🌐 International Shipping
Customs and Duties
- International customers are responsible for customs duties and taxes
- These charges are determined by your country's customs authority
- We mark all packages with accurate value declarations
- Refusal to pay customs may result in package return (not eligible for refund)
Import Restrictions
- Some countries restrict certain anime merchandise
- Check your country's import regulations before ordering
- We are not responsible for packages seized by customs
- Prohibited items cannot be refunded
🎁 Special Services
Gift Messages
- Add a personalized message at checkout (free)
- Messages are printed on premium card stock
- Gift receipts available (prices hidden)
Multi-Address Shipping
- Send items to multiple addresses in one order
- Perfect for gifting to friends across different locations
- Each address is charged separately for shipping
Hold for Pickup
- Available in select cities - hold your package at courier facility
- Pick up at your convenience within 7 days
- Valid ID required for pickup
🔄 Combined Shipping
Ordering multiple items? We'll automatically combine them into one shipment when possible to save on shipping costs and reduce environmental impact.
- Pre-orders may ship separately when released
- Hazmat items (certain paints, sprays) may ship separately
- Oversized items may require separate packaging
📞 Need Help?
For any shipping-related questions or concerns, we're here to help:
Important: Delivery times are estimates and not guaranteed. While we strive for on-time delivery, unforeseen circumstances may cause delays. We appreciate your patience and understanding!